Booking, Cancellation & Class Policies

A 50% deposit is required to secure your first private class booking.
After the first class, payment may be made before class or immediately after class unless otherwise discussed.
Private classes canceled less than 48 hours before the scheduled class time will be subject to a 50% cancellation fee.
Private classes canceled less than 24 hours before the scheduled class time will be charged at full price.
Same-day group class cancellations and no-shows will be charged at 100% of the class fee.
Due to limited availability and high demand, cancellation policies are strictly enforced.

Rescheduling requests must be made at least 48 hours before the scheduled class time.
Rescheduling requests made less than 48 hours before the scheduled class time will follow the same cancellation policy:
- Less than 48 hours before class: 50% cancellation fee
- Less than 24 hours before class: full class fee
After applicable fees are paid, a new class may be booked based on availability.

If cancellation due to illness is made less than 24 hours before the scheduled private class, full class fees will apply.
If a valid doctor’s note is provided, the cancellation fee may be reduced to 50% of the class fee.
Without a doctor’s note, missed classes due to illness will be charged at full price.

Failure to attend a scheduled class without notice will be considered a no-show and will be charged at full price.
Small group classes follow a structured warm-up and progression process. Students arriving more than 10 minutes late may not be permitted to join class.
For private classes, late arrivals are permitted with prior notice; however, class time will not be extended.
Late arrivals do not qualify for refunds, credits, or makeup classes.

Small group class payments are non-refundable.
A reserved spot in a small group class is considered purchased once booking is confirmed.
Missed classes, illnesses, vacations, competitions, schedule conflicts, cancellations, or no-shows do not qualify for refunds or credits.
Payment is required to secure a spot in all small group classes.

If classes must be canceled due to facility closures, coach illness, emergencies, or circumstances preventing class from taking place, affected classes will be refunded.
Makeup classes are not guaranteed.

We understand that unexpected situations may happen. Exceptions to cancellation policies may be considered on a case-by-case basis at coach discretion.
If special circumstances arise, please communicate as soon as possible so we can discuss available options.

Recurring or permanent class spots may be available depending on schedule availability.
Due to limited availability, permanent spots are reserved for students who consistently attend their scheduled classes.
Missing, canceling, or repeatedly rescheduling recurring classes more than two times within one month may result in loss of the reserved permanent spot.
If a permanent spot is lost, future bookings will be subject to regular availability.